Privacy Policy

1. Introduction

Welcome to Lanzando Piedra ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Payment information (processed securely through Stripe)
• Profile information and preferences
• Communication history and messages

Video Content

When you upload videos for analysis, we store this content securely to provide our coaching services. Videos are only accessible to you and your assigned coach.

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Provide personalized coaching and training feedback
• Monitor and analyze usage trends to improve our services
• Detect, prevent, and address technical issues or fraud

4. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We share data with third-party vendors who perform services on our behalf (e.g., payment processing via Stripe, email delivery via SendGrid).
• With Your Coach: Your uploaded videos and messages are shared with your assigned coach for training purposes.
• For Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In connection with any merger, sale, or acquisition of our business.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your payment information is processed securely through Stripe and is never stored on our servers.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

7. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: